How do I place an order?

1. Add your selected products to the shopping cart and update the quantity you want to order.

2. Update your address and contact details, as we will need to deliver your consignment and update you on the order status of the consignment.

3. Initiate your payment through the payment gateway. Once the payment is confirmed, you will receive an order no. with the status of the order update against your account. 

4. You can check your order status against your order ID for tracking till the consignment is delivered to you.

What modes of payment does the store support?

The website supports all major Credit cards and Debit cards including Net banking and major digital wallets. Our website does not support Cash On Delivery (COD).

My money was deducted from my account but the order wasn't confirmed/transaction failed. What should I do?

This usually happens on a slow connection, if the payment servers freeze, or if you accidentally close the payment page before it auto redirects to our website.

In case the order doesn’t go through (i.e - you don’t receive an order confirmation email) but you’ve still received a message from your bank or wallet provider stating that the amount has been debited, don’t worry!

1. Amount that got debited (along with the screenshot)

2. The email id you would’ve used to place the order.

We will have to check the status on our payment gateway. The payment status can either be captured, pending, or failed

In case the payment status at our end is captured, we will create an order for you, for which we’ll need the details for the product you want to order, shipping and contact details .

If it’s pending, we’ll have to wait for sometime for the gateway to confirm the payment.

If it’s failed or bounced, your bank should reverse the payment to your account within 5 to 7 business days.

Are there any limits in purchase?

No. You can purchase any items listed on the website and up to any amount and quantity.

 Can I get this delivered to any place wherever I want?

We deliver to all Tier I and Tier II cities across India. 

I have a quality problem with the product I just received. What should I do?

Unhappy with a purchase? Go through our Returns Policy and see if you would want a replacement. If there are any clarifications, do get in touch with us.

Whom do I contact in case I need any support or more details?

Mail us to marketing@indusnet.co.in and we will get back to you within 2 working days. You can also call us on+91 9831148300

How are my items packaged and made tamper proof?

All items are carefully packaged at our warehouses so as to avoid any form of damage.